Introduction
Shelby Systems is a member of the Ministry Brands family. This Privacy Policy (“Privacy Policy”) is specific to Shelby Systems and may contain information not included in Ministry Brands’ statement. This is due to the specific services and software uniquely provided by Shelby Systems. Please also review the Ministry Brands Privacy Policy to ensure you are fully informed of our privacy practices. The Ministry Brands Privacy Policy can be found here: https://www.ministrybrands.com/legal/.
At Shelby Systems (“we”, “us”, “our”, or the “Company”), we are
committed to protecting your privacy. This Privacy Policy describes the
types of information we collect about users of our websites and is
designed to help you understand how we collect, use and safeguard the
information you provide to us and to assist you in making informed
decisions when using our Services. This Privacy Policy also describes
(1) the measures we take to safeguard the information we collect and (2)
your rights and privileges concerning our collection, use and
disclosure of information about you.
This Privacy Policy applies to websites owned and operated by Shelby Systems, including, but not limited to, www.shelbysystems.com.
Throughout this document, this website, all other Shelby Systems
affiliated websites, and affiliates with links to this policy will be
collectively referred to as the “Websites”. Services provided by or
enabled via the Websites will be referred to as the “Services”.
Shelby Systems is not responsible for the content or privacy
practices of non-Shelby Systems websites to which this website, or any
other Shelby Systems website, may link. Also, Shelby Systems is not
responsible for the privacy practices of our Clients or users of our
Clients’ websites. You should review any additional privacy policy and
terms of use agreements before using a Client’s website.
By using our Websites, you consent to the data practices described in
this Privacy Policy. If you do not agree with the data practices
described in this Privacy Policy, you should not use our Websites.
ShelbyNext and Arena Platforms
In addition to the Websites, Shelby Systems operates a web-based
software platforms, ShelbyNext and Arena, used by our Clients to provide
access to a website for authorized individuals, including their
employees and customers. The use of information collected through this
platform is strictly limited to the purpose of meeting our contractual
obligations to our Clients and providing the services requested by our
Clients, which are defined within our service agreements. The
information we collect is done so at the direction of our Clients and we
have no direct relationship with their customers, the individuals whose
personal data we process.
If you are the customer of one of our Clients, you should refer to
that Client’s privacy policy for information on how your personal
information is collected, used and protected. Any inquires related to
your data, how it is processed, and data access, deletion and
modification requests should be directed to that Client.
Changes to the Privacy Policy
The data Shelby Systems collects and uses is governed by this Privacy
Policy as amended from time to time, not by the Privacy Policy in
effect at the time of data collection. This includes data collected from
Shelby Systems Websites, affiliates with links to this Privacy Policy,
and services provided by or enabled via these sites. Shelby Systems may
change the Privacy Policy at our sole discretion and will provide notice
of changes in the Privacy Policy and on the privacy policy page of our
Websites. If, as the result of such changes, you want to alter the ways
in which we are allowed to use your personal information, you can do so
by following the procedure described in the section entitled “Privacy
Rights”.
Please regularly review our Privacy Policy. If you have
objections to the Privacy Policy, you should immediately discontinue use
of the Websites and the Services enabled by the Websites. This
Privacy Policy does not govern privacy practices associated with
offline activities, websites other than the Websites, or any products or
services not available or enabled via the Websites.
You will be deemed to have been made aware of, and will be subject
to, the changes to the Privacy Policy after such notice has been posted
with the following exception: if at the time you provide personal
information to Shelby Systems you limit how such information will be
used to communicate with you, either by Shelby Systems or by third
parties, Shelby Systems will not change your preference in this regard
without your express consent. However, if Shelby Systems sells assets
(or the assets of a division or subsidiary) to another entity, or Shelby
Systems (or a division or subsidiary) is acquired by or merged with
another entity, you agree that Shelby Systems may provide to such entity
customer information that is related to that part of our business that
was sold to or merged with the other entity without obtaining your
further consent. Shelby Systems will provide notice of such asset sales,
acquisitions, or mergers on its Websites.
Policy Regarding Children
Shelby Systems Websites and Services are not designed for use by
children under the age of 16. As such, this Website is not directed at
children under the age of 16 nor do we knowingly collect or maintain
information from children under the age of 16 on this Website.
Collection and Use of Data
Shelby Systems are the sole owners of the information collected on
this site. We have access to and collect information that you
voluntarily give us via email, webform or other direct contact from you.
We will use your information to respond to you, regarding the reason
you contacted us. We will not sell or rent this information to anyone.
We may disclose information to our corporate affiliates and third
parties to provide products and services to you, or related to products
or services you have purchased or downloaded from Shelby Systems. Unless
you ask us not to, we may contact you via email in the future to tell
you about our services, new products, or changes to this privacy policy
or to provide you with informational or educational newsletters.
Do not provide personal information about others unless you are
authorized or required to do so by applicable law or contract. Before
supplying personal information about others, you and the person about
whom you supply the information must review and consent to the Terms of
Use and Privacy Policy of the Website. By submitting any personal
information about others, you represent and warrant that you are
authorized to do so, that you have made the Terms of Use and Privacy
Policy available to the person about whom you supply the information,
and that you have obtained that person’s written consent to our Terms of
Use and Privacy Policy. If applicable law allows you to supply the
information without doing the foregoing, you represent and warrant that
you have abided by that law and that it allows us to receive and
disclose the information under this Privacy Policy without any further
action on our part. You agree to indemnify, defend and hold harmless
Shelby Systems, our parents, subsidiaries, officers, directors,
employees and agents, sponsors and supporting artists, licensors and
suppliers for any failure by you to comply with this paragraph.
Personal Information and Business Information
“Personal Information” as used in this Privacy Policy is information
that we directly associate with a specific person or entity, such as
name, address, payment information (including payment card number,
expiration date, cardholder name and CVV code), mobile telephone number,
and email address. Please note that any payment information we collect
is not stored by us.
The Personal Information you provide will vary based upon the
context, and we will not collect your Personal Information unless you
make it available. You are not required to provide Personal Information
at any time while visiting the Websites; however, you may be required to
provide Personal Information to use certain Services. You may provide
us with Personal Information by participating in online surveys,
subscribing to newsletters and other recurring offerings through the
Websites, and in connection with other products, services, features, or
requests made available through the Websites.
Shelby Systems collects the Business Information necessary to enable
us to respond to your requests for our products and services and to send
you information regarding our products and services from time to time.
Since most of the users of our products and Websites are doing so in
their capacity as employees or companies, most Business Information we
collect will be in that capacity (rather than information about you
individually, such as your personal tastes, etc.). For these purposes,
we have defined “Business Information” as any information that
identifies or may identify a company or an individual contact at a
company or that allows others to contact a company or an individual
contact at a company. When you visit our Websites, you may be asked to
submit information such as e-mail address, company name, address, phone
number, your product version and/or areas of interest. We may also ask
you where you heard about our company or products, or for other
information that will help us understand more about your needs or help
us process your requests for information. In addition, we collect credit
card and related payment information when you order products, services
or support plans online. Our information collection and use practices
are described in more detail below.
Support
We offer certain limited online support services. If you access our
online support, you may be asked for information such as customer ID,
product name, product version and other information to help us determine
what the technical issues are and how best to help you resolve them. In
addition, certain products allow you to submit support-related
questions directly from the product. If you access online support
services from a product, information about your network, operating
system, printer, data and program path, product type, version, customer
ID, the product’s technical support information sheet, product serial
number and other similar information will be automatically pre-populated
for submission to our customer support representatives to assist them
in answering your questions.
Product-Related Information Collection
Shelby Systems collects certain additional information in connection
with your use of our Services, web-based products and/or desktop
products with online features. For instance:
- Product Updates: Some products provide you with the
ability to download and register product and/or tax updates as they
become available. During the download and registration process, we
collect “Business Information”, including customer ID number and product
version, type and serial number. This is collected so that we can
authorize your access, provide you with the appropriate update, and to
update our records as to the product and products updates you have
downloaded or installed, so that we may provide the appropriate support.
- Account Set-Up and Access: Upon subscribing to our
services, Shelby Systems collects Business Information, which may
include information such as product serial number, customer ID and your
customer profile information. This allows us to identify you to
authorize your access and use of the services, and to provide you with
your relevant account information. Certain products allow you to access
your account to obtain information such as your support plan status,
service subscriptions, registrations and order history.
- Online Product /Account Application: Certain
products and services are subject to an application and enrollment
process, which may be completed on paper or online. Information
requested may include federal ID numbers, bank account, payroll, credit
card and contact information. This information is used to process your
enrollment request and, if approved, to set up and administer your
account.
- Web-based Services: Some of our web-based Services
collect certain additional information, including IP address, browser,
connection speed, domain, referring URL and other environment-related
information. This enables us to provide a secure environment for the use
of the services, to pre-populate forms and calculate aggregate
statistical information about the customers using these services. We use
this information to better protect you and to provide a better user
experience.
Third-Party Products
Shelby Systems may use your Business Information to inform you of
special discounts or offers from other companies we have carefully
selected and whose products and services may be of interest to you.
Public Forums
Information (including personal and business information) that you
submit, post or otherwise reveal in a public forum (such as comments to a
blog or product discussion forum) is not subject to this Privacy
Policy, will be seen by third parties not related to Shelby Systems and
may be used by them or Shelby Systems to contact you for any purpose.
Registrations
To access information (blogs, demos of our products, marketing
materials etc.) on the Websites, a user may be required to register with
Shelby Systems. During registration a user is required to give certain
information (such as name, email address, job title). This information
is used to contact you about the products/services on our site in which
you have expressed interest.
Orders
We request information from you on our order form. To buy from us,
you must provide contact information (like name and shipping address)
and financial information (like credit card number, expiration date).
This information is used for billing purposes and to fill your orders.
If we have trouble processing an order, we’ll use this information to
contact you.
Surveys and Contests
From time-to-time, our Websites may request information via surveys
or contests. Participation in these surveys or contests is completely
voluntary and you may choose whether or not to participate and therefore
disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic
information (such as zip code). Contact information will be used to
notify winners and award prizes, if applicable. Survey information will
be used for purposes of monitoring or improving the use and satisfaction
of the Websites.
Cookies
Shelby Systems may place “cookies” on the browser of your computer.
Cookies are small pieces of information that are stored by your browser
on your computer’s hard drive. Cookies may enhance the convenience and
use of the Website. For example, the information provided through
cookies may be used to recognize you as a previous user of the Website
(so you do not have to enter your personal information every time),
offer personalized information for your use, and otherwise facilitate
your experience using the Website. You may choose to decline cookies if
your browser permits, but doing so may affect your ability to access or
use certain features of the Website.
Shelby Systems may also utilize web beacons on our Websites. A “web
beacon,” also known as an Internet tag, pixel tag or clear GIF, links
web pages to web servers and their cookies and may be used to transmit
information collected through cookies back to a web server. The
information collected through these automated means may include
information that we gather and store about your visit to, and use of,
the Websites, such as your IP address, type of browser and operating
system used, date and time you access the websites, pages you visit,
and, if you linked to the Websites from another website, the address of
that website. This data does not include Personal Information and is not
treated as Personal Information under this Privacy Policy, but it may
include the IP address of your device. We may link an IP address to
information that is personally identifiable.
Most web browsers automatically accept cookies, but you can disable
this function so that your browser will not accept cookies. Please be
aware that disabling this function may impact your use and enjoyment of
this Website.
Third-Party Analytics
We may also allow certain third-party analytics service providers to
include cookies and web beacons within the pages of the Websites on our
behalf and to retain and use the information received from such cookies
and web beacons themselves. Third-party service providers that collect
this data on our behalf may offer information about their data
collection practices, and in some cases, an opt out on their respective
websites which you can access here: http://www.google.com/analytics/.
Do Not Track
Currently, various browsers – including Microsoft Edge, Google
Chrome, Internet Explorer, Mozilla Firefox, and Apple Safari – offer a
“do not track” or “DNT” option that relies on a technology known as a
DNT header, which sends a signal to Web sites’ visited by the user about
the user’s browser DNT preference setting. We do not currently commit
to responding to browsers’ DNT signals with respect to the Company’s Web
sites, in part, because no common industry standard for DNT has been
adopted by industry groups, technology companies or regulators,
including no consistent standard of interpreting user intent. We take
privacy and meaningful choice seriously and will make efforts to
continue to monitor developments around DNT browser technology and the
implementation of a standard.
Protecting Data During Collection
We take precautions to protect your information. When you submit
sensitive information via the Websites, your information is protected
both online and offline. We use appropriate security measures to protect
the security of your data both online and offline. These measures vary
based on the sensitivity of the information that we collect, process,
store, and the current state of technology. Please note, though, that no
website or internet transmission is completely secure, so while we
strive to protect your data, we cannot guarantee that unauthorized
access, hacking, data loss or a data breach will never occur.
How We Use The Data We Collect
Email Communication
Each email we send will contain instructions on how to unsubscribe
should you decide not to receive future promotional e-mails. If you
choose to opt-out of receiving promotional e-mail communications from
any Shelby Systems business unit, we may still periodically communicate
with you via mail and telephone. Please allow up to 10 business days to
be removed from our promotional e-mail list.
We send notification emails about the Website and Services from time
to time as necessary. Generally, you may not opt-out of these
communications, which are not promotional in nature. If you do not wish
to receive them, you have the option to deactivate your account.
We also send newsletters to our users with news of new service
offerings and promotions. Should you change your mind about receiving
these newsletters, you can unsubscribe by following the directions
present in each email we send out.
Most of our communications are intended to:
- inform you of product upgrades and updates and subscription renewals;
- inform you of tax, regulatory and other compliance issues with your software product or service;
- notify you of products and services that we think may be of interest to you;
- offer you discounts or other promotions with respect to Shelby Systems products and services that we think may interest you; and
- contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.
Third-Party E-Mail Promotions
If you access and/or use any of our Partner’s services from a link on
this Website, a Shelby Systems/Partner co-branded site or by any other
means, any information you reveal in connection with such service is
submitted to our Partner and is not subject to this Privacy Policy. You
should consult the privacy policy of any Partner or third-party site
with respect to its treatment of any information that you may reveal
through such service.
Services and Product Data
Business Information collected by Shelby Systems as set forth in the Personal Information and Business Information
section above does not include your company’s data entered in the
course of operating our products (“Product Data”) or data provided by
you while using our services (“Services Data”). Shelby Systems will not
access your Product Data or Services Data except in the following
limited circumstances:
- to provide you with technical support, solely at your request and with your permission;
- on a limited-access basis to install updates, produce regular backups or restore data from backups at your request;
- where the inherent purpose of the product or service requires Shelby
Systems to provide the Product Data or Services Data to a third party
on your behalf (for example where Shelby Systems makes tax filings on
your behalf or initiates bank transfers on your behalf); and
- unless you opt-out, to utilize Aggregate Information derived from
Product Data and Services Data to help us improve our products and
services and in developing additional offerings. Aggregate Information
is non-identifying information about you that is provided to third
parties for analysis. For example, we might inform third parties
regarding the number of users of this Website and the activities they
conduct while on this Website to better understand user experience.
Third-parties who receive aggregate information cannot identify or
contact you based on the information they receive.
Shelby Systems will not provide your Product Data or Services Data to
any third-party or permit any third-party to access your Product Data
or Services Data, except with your permission or to comply with valid
legal requirements such as a law, regulation, search warrant, subpoena
or court order. In addition, if at any time you decide to discontinue
your use of the applicable service, your Services Data will be destroyed
and removed from all servers according to terms set forth in your
Service Agreement, subject to applicable back-up and disaster recovery
practices and procedures.
How We Share Data
Unless you give us your permission, we don’t share data we collect from you with third parties, except as described below:
Third-party service providers or consultants. We may share data
collected from you on the Shelby Systems Site with third-party service
providers or consultants who need access to the data to perform their
work on Shelby Systems’ behalf, such as a website analytics company or
our third-party advertising partners. These third-party service
providers are limited to only accessing or using this data to provide
services to us and must provide reasonable assurances that they will
appropriately safeguard the data.
Compliance with Laws. We may disclose your data to a third party if
(i) we believe that disclosure is reasonably necessary to comply with
any applicable law, regulation, legal process or government request
(including to meet national security or law enforcement requirements),
(ii) to enforce our agreements and policies, (iii) to protect the
security or integrity of the Shelby Systems Site or our services and
products, (iv) to protect ourselves, our other customers, or the public
from harm or illegal activities, or (v) to respond to an emergency which
we believe in good faith requires us to disclose data to assist in
preventing a death or serious bodily injury. If Shelby Systems is
required by law to disclose any of your data that directly identifies
you, then we will use reasonable efforts to provide you with notice of
that disclosure requirement, unless we are prohibited from doing so by
statute, subpoena or court or administrative order. Further, we object
to requests that we do not believe were issued properly.
Affiliates. We may share data collected from you from the Shelby
Systems Site with our affiliates. We all will only use the data as
described in this notice.
Business transfers. If we go through a corporate sale, merger,
reorganization, dissolution or similar event, data we gather from you
through our website may be part of the assets transferred or shared in
connection with due diligence for any such transaction. Any acquirer or
successor of Shelby Systems may continue to use the data we collect from
you through our Site as described in this notice.
Aggregated or de-identified data. We might also share data collected
from you from the Shelby Systems Site with a third party if that data
has been de-identified or aggregated in a way that does not directly
identify you.
We do not share your data (including, but not limited to, the
personal data of your end users) with third parties for their direct
marketing purposes, unless you give us your consent to do so.
Privacy Rights
We may retain your information for a period of time consistent with
the original purpose of collection. For instance, we may retain your
information during the time in which you have an account to use our Web
sites or Services and for a reasonable period of time afterward. We also
may retain your information during the period of time needed for us to
pursue our legitimate business interests, conduct audits, comply with
our legal obligations, resolve disputes and enforce our agreements.
You may opt out of any future contacts from us at any time.
Additionally, if the collection of your personal data was based on your
consent, you have the right to revoke that consent at any time. Be aware
that by revoking consent, you may lose access to services you
previously opted to use.
You may request to review, correct, delete, or otherwise modify any
of the personal information that you have previously provided to us
through the Company’s Web Site(s) and Services. You can do the following
at any time by contacting us via the email address or phone number
provided on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
Requests to access, change, or delete your information will be addressed within a reasonable timeframe.
California Residents’ Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents
of California have the right to request from a business, with whom the
California resident has an established business relationship, certain
information with respect to the types of personal information the
business shares with third parties for direct marketing purposes by such
third party and the identities of the third parties with whom the
business has shared such information during the immediately preceding
calendar year. To request a copy of such information, please contact us
as described in the “Questions, Concerns or Complaints” section below,
and we will respond within 30 days as required by law.
How to Contact Us
Shelby Systems commits to resolve complaints about our collection or
use of your personal information. Shelby Systems takes its users’
privacy concerns seriously.
If you believe that Shelby Systems has not complied with this Privacy
Policy with respect to your personal information, you should first
contact us at Shelby Systems by emailing us at privacy@ministrybrands.com or by writing to the Shelby Systems Privacy Officer at the following address:
Ministry Brands
Attn: Legal Department
14488 Old Stage Road
Lenoir City, TN 37772
USA
In your letter, please describe in as much detail as possible the
ways in which you believe that the Privacy Policy has not been complied
with. We will investigate your complaint promptly.
Please note that Shelby Systems is not responsible for the content or
privacy practices of non- Shelby Systems websites to which this Site or
any other Shelby Systems website may link. Also, Shelby Systems is not
responsible for the privacy practices of its customers or users of its
customer websites. You should review the additional privacy policy of
the customer site before using the site.
Updated July 2018